Our Returns, Refunds & Complaints Commitment

Fresh Flowers Guarantee in Wennington

At Wennington Florist, we are dedicated to delivering the freshest flowers to households and businesses in the Wennington area. As a trusted local florist, we pride ourselves on quality, reliability, and customer satisfaction. Every bouquet and arrangement is carefully prepared to ensure it arrives vibrant and beautiful – just as nature intended.

Damaged-on-Arrival Policy

Your satisfaction is extremely important to us. In the unlikely event that your flowers arrive damaged or not in the best condition, please notify us as soon as possible on the same day of delivery, along with clear photographs of the issue. Our team will assess the situation promptly to ensure your complaint is resolved fairly and swiftly. We want you to feel confident when ordering with Wennington Florist, knowing we stand by the freshness and quality of every delivery.

Freshness Window

We guarantee our flowers will stay fresh for a minimum of 5 days from the delivery date when cared for according to our recommended instructions. If you experience any concerns about the longevity or freshness of your flowers within this window, please contact us straight away so we can look into the matter and offer you our support.

Refund and Replacement Options

If your flowers are damaged on arrival or fail to meet our freshness guarantee, we are happy to offer you either a prompt replacement or a full refund, according to your preference. Our goal is to ensure you are delighted with both our products and service. Please keep all packaging and the items for reference until your case is resolved, as this helps us serve you better and improve our standards continuously.

Complaints Process

Your feedback is valuable and helps us improve our service for the Wennington community. If you wish to make a complaint, please provide as much detail as possible about your order and concern. Our dedicated team will investigate thoroughly and respond within three working days with a proposed solution. Your satisfaction remains our priority, and we will do everything possible to put things right swiftly and fairly.

Trusted Local Florist in Wennington

Wennington Florist has been serving the local Wennington area with pride, bringing joy to homes and businesses with expertly crafted floral arrangements. We genuinely care about every customer and every delivery. Thank you for choosing us – we commit to upholding our reputation for quality, reliability, and exceptional customer care.