Thank you for choosing Wennington Florist for your floral needs. These Terms and Conditions govern all orders placed via our website for flower delivery in Wennington and the surrounding areas. Please read these carefully before placing an order. By confirming your order with us, you are agreeing to these terms.
These terms apply to all customers purchasing floral products and related goods or services from Wennington Florist’s online platform, specifically for flower delivery in Wennington and its neighbouring areas. Both individuals and businesses are bound by these terms when ordering from us.
Orders for flowers and gifts can be placed through our website at any time. When placing an order, you will need to follow these steps:
Once your order is accepted, we will process it and prepare it for delivery on your selected date. Acceptance of your order and completion of the contract will take place when we dispatch the goods to you.
We strive to ensure all products displayed on our website are available. However, due to seasonal variations and supply conditions, some flowers or gift items may occasionally be unavailable. In such cases, we reserve the right to substitute unavailable items with products of equal or greater value and similar style and quality. We will make reasonable efforts to notify you of substitutions, but our priority will be to ensure prompt and beautiful delivery.
All prices for our flowers and products are displayed in pounds sterling (£) and include applicable VAT. Delivery charges, if any, will be clearly displayed during the checkout process before finalising your order.
Payment for online orders must be made in full at the time of purchase. We accept major credit and debit cards, as well as other payment methods specified at checkout. By providing your payment information, you confirm that you are authorised to use the chosen payment method.
Your payment will be processed securely, and we take all reasonable steps to protect your information. If payment is declined or not authorised, we are under no obligation to fulfil your order.
Our flower delivery service covers Wennington and surrounding areas as identified on our website. We are committed to delivering on your chosen date whenever possible; however, delivery times during busy periods (such as Valentine’s Day, Mother’s Day, and Christmas) may be subject to delay. We recommend ordering in advance at these times.
If the recipient is not available at the time of delivery, our delivery driver will, where possible, leave the flowers with a neighbour or in a safe place, leaving a delivery card for the recipient. If redelivery or alternative arrangements are necessary, we will contact you or the recipient as appropriate. Additional charges may apply if multiple delivery attempts are required.
We are not responsible for failed deliveries due to incorrect or incomplete delivery information provided by you. Please ensure all delivery details are accurate before submitting your order.
You may cancel or amend your order by contacting us as soon as possible after placing the order and at least 24 hours before the scheduled delivery date. Cancellations or changes requested after this period may not be possible if we have already begun processing your order. In such cases, cancellation fees may apply, or charges may be non-refundable if the flowers have already been prepared or dispatched.
If, due to unforeseen circumstances, we are not able to fulfil your order, you will be entitled to a full refund or the opportunity to reschedule your order.
If you are not satisfied with your flower delivery, please contact us within 48 hours of delivery and provide photographs and a description of the issue. We are committed to resolving any genuine complaints with replacement flowers, alternative arrangements, or a refund, at our discretion and in compliance with applicable consumer protection laws.
By placing an order, you confirm that all information provided is accurate and complete. Customers are responsible for:
While we aim to deliver high-quality service and products, Wennington Florist shall not be liable for:
Our aggregate liability under these terms shall not exceed the price paid for the relevant order. Nothing in these terms excludes or limits liability for death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation.
All content on our website – including text, images, product descriptions, and designs – are the intellectual property of Wennington Florist or its licensors. You may not use, copy, or reproduce any such material without prior written consent except as necessary to view or use the website to make orders.
We are committed to protecting your privacy and personal information in accordance with UK data protection laws. Your details are used solely for processing and delivering your order, customer service, and, where opted in, marketing communications. We do not share your information with third parties beyond those necessary for delivery and payment processing. For more information, please see our Privacy Policy available on our website.
These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising in connection with these terms or your use of our service shall be resolved by the courts of England and Wales. Your statutory rights as a consumer are not affected by these terms.
Wennington Florist reserves the right to amend these Terms and Conditions from time to time. Any changes will be posted on our website and will take effect immediately upon publication. It is your responsibility to review these terms prior to placing an order.
If you have any questions about these Terms and Conditions or require assistance with your online flower delivery order in Wennington or surrounding areas, please get in touch using the contact details provided on our website’s contact page.
Your use of our website and services, and the placement of any order for flowers, gifts, or related products, constitutes acceptance of these Terms and Conditions. Please retain a copy for your records.
These Terms and Conditions apply to all Wennington Florist customers, including residents placing flower delivery orders in Wennington and neighbouring areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Wennington, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Wennington.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
